Refund policy

Signature Collection Returns Policy
Thank you for purchasing from our signature collection. Each item in this collection represents the pinnacle of our design philosophy, offering a unique and personalized experience. Due to the special nature of these products, we have a limited returns policy. Please review the following details before completing your purchase.

1.    Returns Eligibility:
As part of our signature collection, all sales are considered final. We do not accept returns for personal preference or change of mind, as these items are specially designed and cannot be easily replaced.

2.    Damaged or Defective Items:
If your charger plate arrives damaged or defective, we will be happy to assist you. Please notify us within 7 days of receiving your order and provide clear photos of the damaged item and packaging. In such cases, we will offer a replacement or refund at no extra cost to you.

3.    Non-Returnable Items:
Due to the unique augmented reality features embedded in our charger plates, returns will not be accepted once the product has been scanned or used. The experience is personal and cannot be resold or reused.

4.    Signature Collection and Availability:
Our products in the signature collection are designed to reflect our commitment to artistry and innovation. These items are available for a limited time or in limited quantities, and once sold, this item may not be restocked. By purchasing these items, you are acknowledging their special status.

5.    Final Sale:
All items in the signature collection are final sale unless the item is damaged, defective, or there was an error in the order fulfillment process. Returns or exchanges will only be processed within the specific time frame outlined above.

6.    Customer Responsibility:
We recommend thoroughly reviewing the product details, images, and augmented reality features before making your purchase. If you have any questions or concerns, please feel free to contact us for more information.
 
By completing your purchase, you agree to this returns policy.

Thank you for choosing an item from our signature collection. We are proud to offer products of exceptional quality and design that will be a timeless addition to your home.